by Karen Fischer | Oct 15, 2019 | Blog
Customer Complaints By: Patrick Gratzianna Many towing businesses regard a customer complaint as a negative experience, but it doesn’t have to be. By taking a moment to listen to the complaint you may actually identify weaknesses in your business that you may...
by Karen Fischer | Oct 15, 2019 | Blog
Move Over Laws Under Federal Scrutiny By: Maria T. Padilla The federal government will undertake a review of the nation’s Move Over laws, their impact and challenges. The mandate comes from U.S. Senators Tammy Duckworth and Dick Durbin of Illinois, who in July...
by Karen Fischer | Oct 15, 2019 | Blog
Hiring and Retention By: Tow Times Staff Joanne Blyton: The availability of operators is a long-term problem that has escalated in recent years. We need more quality young people to start choosing towing and recovery as a viable career path, which is why TRAA has...
by Karen Fischer | Oct 15, 2019 | Blog
Joann Sorlucco Steve’s Towing – Port Charlotte, Florida By: Jackie Gibson Joann Sorlucco has owned and operated Steve’s Towing for nearly 20 years, after 10 years in the medical field. Her husband at the time was working in a body shop when the...
by Karen Fischer | Oct 15, 2019 | Blog
National First Responders Day By: Richard Del Campo Surrounding us every day are tragic events that require quick action on behalf of first responders, and we should all take a moment to be eternally grateful for the job they do. It’s easy to lose sight of the...
